Privacy Policy

ClaimLock Privacy Policy

Last Updated: 14 July 2026

ClaimLock ("we", "us", "our") is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

Who We Are

ClaimLock provides an initial consultation service for homeowners who wish to understand whether they may have grounds to pursue a legal claim relating to spray foam insulation. Where appropriate, enquiries may be referred to an independent specialist solicitor for further assessment.

Information We Collect

We may collect:

• Your name
• Telephone number
• Email address
• Property address or postcode
• Information about your property
• Information relating to your spray foam installation or removal
• Copies of documents you choose to provide
• Any other information you provide during your enquiry

How We Use Your Information

We use your information to:

• Respond to your enquiry.
• Assess whether your circumstances may be suitable for referral to a specialist solicitor.
• Arrange consultations.
• Improve our services.
• Comply with our legal obligations.

Sharing Your Information

Where appropriate, and only where necessary to progress your enquiry, we may share your information with an independent specialist solicitor.

We do not sell your personal information to third parties.

We may also disclose information where required by law.

Lawful Basis

We process your personal information under one or more of the following lawful bases:

• Your consent.
• Legitimate interests.
• Compliance with legal obligations.

How Long We Keep Your Information

We retain your information only for as long as necessary to deal with your enquiry, comply with legal obligations or resolve any disputes.

Your Rights

You have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion where applicable.
• Object to certain processing.
• Request restriction of processing.
• Withdraw consent where consent has been relied upon.

You also have the right to complain to the Information Commissioner's Office (ICO).

Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

Contact

If you have any questions regarding this Privacy Policy, please contact:

ClaimLock

Email: enquiries@claimlock.co.uk

This Privacy Policy may be updated from time to time.

ClaimLock Cookie Policy

Last Updated: 14 July 2026

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help websites function correctly and improve your browsing experience.

Cookies We Use

Essential Cookies

These cookies are necessary for the website to operate correctly, including:

• Security
• Form submission
• Session management

These cookies cannot be disabled.

Analytics Cookies

We may use analytics services to understand how visitors use our website. This information helps us improve our website and customer experience.

Analytics data is anonymised wherever possible.

Marketing Cookies

If enabled, these cookies help us understand the effectiveness of advertising campaigns and may be used to measure conversions.

We will only use non-essential cookies with your consent.

Managing Cookies

Most web browsers allow you to control or delete cookies through your browser settings.

Please note that disabling essential cookies may affect how the website functions.

Changes

We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements.

ClaimLock Website Terms & Conditions

Last Updated: 14 July 2026

1. Introduction

These Terms & Conditions govern your use of the ClaimLock website.

By using this website you agree to these Terms.

If you do not agree, please do not use this website.

2. Our Service

ClaimLock provides information and an initial consultation service for individuals wishing to understand whether they may have grounds for a legal claim relating to spray foam insulation.

ClaimLock is not a law firm and does not provide legal advice.

Where appropriate, enquiries may be introduced to an independent specialist solicitor who will assess the matter and advise you directly.

3. No Guarantee

Submitting an enquiry does not guarantee:

• that you have a valid legal claim;
• that your enquiry will be accepted by a solicitor;
• that compensation will be recovered; or
• that any particular outcome will be achieved.

Each enquiry is assessed individually.

4. Information You Provide

You confirm that any information you submit is accurate to the best of your knowledge.

Providing inaccurate or misleading information may affect any assessment of your enquiry.

5. Intellectual Property

All content on this website, including text, graphics, branding and logos, remains the property of ClaimLock unless otherwise stated.

Content may not be copied or reproduced without written permission.

6. Website Availability

We aim to keep the website available at all times but do not guarantee uninterrupted access.

We may suspend or update the website without notice.

7. Liability

Nothing within these Terms excludes liability that cannot lawfully be excluded.

To the fullest extent permitted by law, ClaimLock shall not be liable for indirect or consequential losses arising from use of this website.

8. Third Parties

Where we introduce you to an independent solicitor, that solicitor is responsible for any legal advice provided and for any agreement entered into with you.

ClaimLock is not responsible for legal services provided by third parties.

9. Privacy

Your use of this website is also governed by our Privacy Policy.

10. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

ClaimLock

enquiries@claimlock.co.uk