Privacy Policy

ClaimLock Cookie Policy

Last Updated: 14 July 2026

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help websites function correctly and improve your browsing experience.

Cookies We Use

Essential Cookies

These cookies are necessary for the website to operate correctly, including:

• Security
• Form submission
• Session management

These cookies cannot be disabled.

Analytics Cookies

We may use analytics services to understand how visitors use our website. This information helps us improve our website and customer experience.

Analytics data is anonymised wherever possible.

Marketing Cookies

If enabled, these cookies help us understand the effectiveness of advertising campaigns and may be used to measure conversions.

We will only use non-essential cookies with your consent.

Managing Cookies

Most web browsers allow you to control or delete cookies through your browser settings.

Please note that disabling essential cookies may affect how the website functions.

Changes

We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements.

ClaimLock Website Terms & Conditions

Last Updated: 14 July 2026

ClaimLock Ltd ("ClaimLock", "we", "us" or "our") is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

ClaimLock provides consumer property support, evidence coordination and professional introduction services.

We work with homeowners experiencing problems relating to property installations, including spray foam insulation and solar panel systems.

We may arrange independent surveys, help coordinate relevant documentation and evidence and, where appropriate, introduce customers to independent specialist solicitors or other professional service providers.

ClaimLock is not a law firm and does not provide legal advice or conduct legal claims.

For the purposes of UK data protection law, ClaimLock Ltd is responsible for the personal information it collects and uses as described in this Privacy Policy.

Depending on your enquiry and the services you use, we may collect:

• Your name. 
• Telephone number and email address. 
• Property address and postcode. 
• Information about your property. 
• Information relating to spray foam insulation, solar panels or other relevant property installations. 
• Information about how a product or installation was sold to you. 
• Installation paperwork, quotations, guarantees and warranties. 
• Survey reports and professional assessments. 
• Photographs. 
• Solar performance or electricity-generation information. 
• Correspondence with installers, sellers, surveyors, mortgage providers or other relevant parties. 
• Information relating to removal or remedial work. 
• Records of our communications with you. 
• Payment and transaction information. 
• Any other information you choose to provide in connection with your enquiry or the services we provide. 

We may use your personal information to:

• Respond to your enquiry. 
• Understand your circumstances and the property issue you have raised. 
• Provide the ClaimLock services you have requested. 
• Arrange consultations and appointments. 
• Arrange independent surveys or other professional services. 
• Coordinate documentation, evidence and supporting information. 
• Assess whether an enquiry appears suitable for referral to an independent specialist solicitor. 
• Make professional introductions where appropriate. 
• Communicate with you and relevant professional service providers throughout the process. 
• Process and administer payments. 
• Maintain appropriate business and customer records. 
• Improve and administer our services. 
• Prevent fraud and protect our legitimate business interests. 
• Comply with our legal, tax, accounting and other applicable obligations. 

Where necessary to provide our services, we may share relevant personal information with:

• Independent surveyors and other property professionals. 
• Independent specialist solicitors where a referral is appropriate. 
• Other professional service providers involved in delivering services to you. 
• Payment processors and banking providers. 
• IT, communications and administrative service providers that support our business. 
• Professional advisers such as accountants or legal advisers. 
• Regulators, law enforcement agencies, courts or other authorities where disclosure is required by law. 

We only share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

Independent solicitors, surveyors and other professional providers may process your information under their own privacy policies and data-protection responsibilities.

The lawful basis we rely upon will depend on why we are using your information.

We may process your information where:

Contract - processing is necessary to provide services you have asked us to provide or to take steps at your request before entering into an agreement with you.

Legitimate interests - processing is necessary for the legitimate operation and administration of ClaimLock, including managing customer relationships, coordinating services, maintaining records, protecting the business against fraud or misuse and improving our services, provided those interests are not overridden by your rights and interests.

Legal obligation - processing is necessary for us to comply with an obligation imposed by law.

Consent - where we specifically ask for your consent for a particular use of your information, you may withdraw that consent at any time.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business records, resolving disputes and meeting legal, tax, accounting or other applicable obligations.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we will delete it or securely dispose of it in accordance with our retention practices.

Depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you. 
• Request correction of inaccurate or incomplete information. 
• Request deletion of your information. 
• Request restriction of the way we use your information. 
• Object to certain uses of your information. 
• Request transfer of certain information where applicable. 
• Withdraw consent where we rely upon consent. 

These rights are subject to applicable data-protection law and may not apply in every circumstance.

You also have the right to complain to the Information Commissioner's Office (ICO) if you are concerned about how your personal information has been handled.

We use reasonable and appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

Our website may use cookies and third-party services necessary for its operation and functionality.

Further information about cookies and how they are used is available in our Cookie Policy and through any cookie controls provided on our website.

Some of the technology and service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards required by applicable UK data-protection law are in place.

For questions about this Privacy Policy or how ClaimLock uses your personal information, please contact:

ClaimLock Ltd
Company number: 16890931
Suite 112, 5 High Street
Maidenhead
Berkshire
SL6 1JN

Email: enquiries@claimlock.co.uk

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements. The latest version will be published on our website.